House Rules

Article 1 — Purpose

These House Rules for Motorhome Ecopark São Brás de Alportel, referred to below as Ecopark, set out how the park is used and run, including the admission of pets, the conditions of stay, hygiene and safety standards, and what happens in the event of a breach — all in order to protect the wellbeing and safety of everyone staying here.

Article 2 — Concept

A) Ecopark is a motorhome park for short, medium and long stays, offering a warm, welcoming and peaceful setting, together with quality facilities and services, and built around respect for the environment and the preservation of nature.

B) Every pitch has electricity (6A, 220V), drinking water and Wi-Fi.

Article 3 — Guests

Ecopark is exclusively for adult motorhome travellers: only guests aged 18 or over may enter or stay at the park.

Article 4 — Opening season

A) Ecopark is open from 1 January to 30 April and from 1 October to 31 December.

B) The off-season break allows us to maintain the park properly, carry out improvements, and give our staff a chance to rest.

Article 5 — Price list

The current price list is displayed at the reception door and by the sanitary facilities, and is also available on the Ecopark website.

Article 6 — Access control

Access to Ecopark is controlled automatically by number-plate recognition, using a barrier linked to an automatic payment terminal.

Article 7 — Check-in

In-person check-in follows these steps:

A) Park your motorhome at the park entrance, by the barrier.

B) Use the self-service kiosk to enter the following information:

1. Choose your language;
2. Say whether you’re checking in or extending your stay, with or without electricity, or reporting a problem;
3. Enter the number of nights you expect to stay, whether you have a dog (and how many — maximum 2 per motorhome), and whether your motorhome weighs 7 tonnes or more;
4. Enter your motorhome’s number plate;
5. Enter your country of origin;
6. Say whether you need an invoice with a tax number;
7. Say whether you’d like your invoices and ticket by email or on paper;
8. If you choose email, enter your email address;
9. Confirm your details and pay — by debit or credit card only; cash is not accepted;
10. Collect your payment receipt.

C) Once payment goes through, the system reads your number plate automatically and opens the barrier.

D) You can then drive in and settle into any available pitch.

E) Your stay runs in full 24-hour blocks, starting from the moment your payment is completed.

F) During your stay, you’re free to drive in and out whenever you like — just pull up to the barrier and it will open automatically.

G) To extend your stay, return to the kiosk to register and pay again before your current 24-hour period ends.

H) Once your paid stay has run out, the barrier will no longer open automatically.

Article 8 — Check-in support

A) The Ecopark team can help you check in, either in person or over the phone.

B) Phone support is available on +351 965 509 021 (call charges apply for calls from outside Portugal).

C) The Ecopark team checks that guests have completed check-in correctly.

Article 9 — Refund policy

A) Where a refund is due, Ecopark management issues a credit of the same amount, which can be used towards a future stay.

B) We recommend guests avoid paying in advance for long periods, to avoid the need for a refund in the first place.

Article 10 — Additional vehicles

A) Guests bringing a second, smaller vehicle — whether owned or hired — should contact management beforehand, to make sure it can come and go freely during their stay.

B) These second vehicles, and any trailers, should preferably be parked in the car park near the entrance. Parking them on your own pitch is only allowed if there’s enough room to fit them alongside your motorhome within the pitch boundaries. If there isn’t enough room for the motorhome, the vehicle and the trailer together, the vehicle and trailer must be parked in the car park near the entrance instead.

C) There’s no charge for these vehicles to access Ecopark, but the same rules apply to them as to motorhomes.

D) Guests with a motorbike or quad bike can use the pedestrian access lane instead, without needing to open the automatic barrier.

Article 11 — Opening hours

A) The entrance gate is automatic, open from 8am to 8pm. If you need to open the gate outside these hours, you’ll be given an access code (also printed on your payment receipt).

B) Once open, the gate closes again automatically after 30 seconds.

C) Quiet hours run from 10pm to 8am. During this time, no noise of any kind is allowed — including driving any vehicle within the park.

D) The showers are available at all times, though for environmental reasons we recommend using them between 9am and 6pm.

E) The laundry is open between 8am and 8pm.

Article 12 — Facilities and services

A) Ecopark has two service points for emptying your motorhome’s grey water and toilet cassette. These are for the exclusive use of Ecopark guests.

B) Ecopark has Wi-Fi covering the whole park (the password is printed on your payment receipt).

C) Ecopark offers a set of optional extra services, available only to guests, each charged as set out in the price list mentioned in Article 5, namely:

1. Solar-heated showers, coin-operated, at €1 per 5 minutes;
2. Toilets, coin-operated, at €0.50 per use, with toilet paper, liquid soap and paper towels provided;
3. Laundry with washing machines and tumble dryers, coin-operated, at €5 per 55-minute wash cycle and €5 per 40-minute drying cycle. Detergent and fabric softener are not included and are the guest’s own responsibility.

D) Ecopark also offers the following, free of charge:

1. Washing lines (pegs are the guest’s own responsibility);
2. A dishwashing sink with cold water;
3. A clothes-washing sink with cold water;
4. A book-swap library, in several languages;
5. Tourist information about the Algarve region;
6. A space for organised activities and events.

Article 13 — Guests’ rights

A) To enjoy a welcoming, safe and clean environment.

B) To use Ecopark’s spaces, facilities and services in line with these House Rules.

C) To take part in activities organised by Ecopark.

D) To know the prices being charged.

E) To receive proof of payment.

F) To offer suggestions for improvement.

G) To find out about things to do and see in the region.

Article 14 — Guests’ responsibilities

A) Know and follow these House Rules.

B) Help keep the park peaceful.

C) Keep shared spaces and facilities clean.

D) Take all reasonable safety precautions when using facilities and equipment.

E) Use the recycling point at the park entrance to sort and dispose of waste.

F) Keep your motorhome and all your equipment within the boundaries of your pitch.

G) Keep your pitch clean and tidy.

H) Use the washing lines provided to dry laundry. Tying lines to trees is not allowed.

I) Don’t damage the park’s equipment or facilities.

J) Don’t waste water.

K) Don’t waste electricity.

L) Empty all waste water only at the service point.

M) Keep to the 10 km/h speed limit within the park, for everyone’s safety.

N) Compensate Ecopark and other guests for any loss or damage caused deliberately or through negligence.

Article 15 — Not permitted

A) Open fires or bonfires anywhere within the park.

B) Dropping litter on the ground, including cigarette ends.

C) Emptying your motorhome anywhere other than the service point.

D) Washing motorhomes or any other vehicles within the park.

E) Leaving your motorhome’s engine running while parked on your pitch, except briefly while manoeuvring.

F) Charging electric vehicles using the electricity supplied to Ecopark’s pitches is not permitted.

Article 16 — Pets

A) All dogs must be registered at check-in or when booking.

B) A maximum of two dogs is allowed per motorhome.

C) Dogs and cats should be well-behaved, and whenever they’re outside your motorhome, they must be with you and on a lead. Pets may not roam free within the park.

D) Please always clean up after your pet, using the bags provided and placing waste in the bins provided for this purpose.

E) Owners are responsible for any damage or disturbance caused by their pets.

Article 17 — Visitors

A) Visits to guests must be arranged with management in advance, and take place during the hours set out in Article 11(A).

B) Visitors’ vehicles are not allowed into the park.

C) Guests are responsible for any disturbance or damage caused by their visitors.

Article 18 — Breach of these rules

Guests who don’t follow these House Rules may be asked to leave Ecopark, without a refund for any unused portion of their stay, without prejudice to any rights they may hold under the law.

Article 19 — Liability

A) Ecopark management provides guests with the information and support they need to use the park.

B) Guests are responsible for their own belongings and equipment, and for using them safely during their stay. Management is not liable for loss, theft or damage to guests’ belongings, except where liability is required by law.

C) Management is not liable for damage caused by fire, earthquakes, lightning, explosions, flooding, falling trees or other natural events, except where liability is required by law.

D) Management is not liable for interruptions or faults in the electricity, water or Wi-Fi supply where these are down to the relevant utility providers or other circumstances beyond our control.

Article 20 — Complaints

A) Guests may raise a complaint with Ecopark management at any time.

B) Ecopark keeps both a physical and an online complaints book, in line with Portuguese law.

C) Ecopark management will respond to complaints in writing, within 5 days at most.

Article 21 — Coming into force

These House Rules come into force on 1 October 2026.

Article 22 — Superseded rules

Any earlier rule inconsistent with these House Rules ceases to apply from the date set out in the previous Article.

Article 23 — Review

These House Rules will be reviewed and updated whenever necessary, and in any case no less often than every 2 years.

1 October 2026
Management